We Have updated our policy for Returns and Exchanges due to the current health guidelines and restrictions.
Questions? Please read through the information below. If you need additional help, feel free to email us at firstname.lastname@example.org or call our Uptown store at (504) 324-3745. Shipping business hours are 9am to 5pm Monday through Friday.
In-store pickup is available for local orders at our LGD and UPTOWN locations.
To select in store pickup, scroll down on your cart page PRIOR to check out. There are two options to select, and select pickup. A form with instructions will appear for you to submit a pickup request to us. Please include the full name and email that you will use later when checking out. ALL SHIPPING COSTS WILL BE REFUNDED AFTER FULFILLMENT. Once we receive your request we will send you a confirmation email with instructions. The store you selected for pickup will call or email you when your order is ready. If you would like to inquire about your orders status, email email@example.com. Please don't call the store. They won't have any info on the order to give you.
NOTE: Orders made online for pick-up are still online orders and are processed in the order received along with all other online orders. They are fulfilled at our warehouse location and sent over to the stores. Please wait until the store calls to go and pickup your order. If you go to pick it up early, they may not have it, and it will create confusion.
Pickup Orders will be contacted the day the order arrives at the store. If a customer is not spoken to directly over the phone, they will be emailed and notified that the order is ready. Orders will be held for 30 days, after which, customers will received a final notice phone call and or an email. If an order is not picked up after 30 days, the order will be restocked, and is not eligible for refund.
If The Shirt Fits, Wear It!
If not, you have a few options.
- If you would like to return or exchange a shirt or lagniappe item, you may bring it to any of our three locations (Uptown, LGD) within 90 days of purchase and we’ll help you find what works better for you. Shirts that haven't been washed, worn, fragranced, or damaged are eligible for a full refund or exchange. All returned items must be in the original condition in which they were received. Otherwise, we will be unable to grant a refund or an exchange. Refunds cannot be issued after 90 days of purchase and receipt of online orders. Store credit in the form of an online gift card will be issued instead.
At this time, we are not accepting and processing exchanges. Items mailed back for exchanges will be processed as returns. If you would like to exchange an item that was shipped to you, use the instructions below to return it to us for a refund, and purchase the item you’d like from our online store.
If you are mailing an item to be returned, please include a note with the order number, a brief statement on why you are returning the product and your contact info. No receipt needed. Refunds will be processed within 3-5 business days after the return arrives at our Shipping Headquarters. When a refund is issued, an automatic email notification will be sent. Please allow a few business days for the refund to appear in your account. All returned items must be in the original condition in which they were received. Otherwise, we will be unable to grant a refund or an exchange. Refunds cannot be issued after 90 days of purchase and receipt of online orders. Store credit in the form of an online gift card will be issued instead.
- Please ship all items to our shipping headquarters located at:
ITEMS RECEIVED IN ERROR
If you did not receive part of your order, or received an incorrect item, email our shipping department. We will send the missing items as soon as possible, and if you received something in error, we will send the correct item, if we have it in stock, along with a return label to send back the wrong item. If you have any questions email firstname.lastname@example.org.
DEFECTIVE OR DAMAGED ITEMS:
A claim must be made within 14 days of purchase for us to replace or refund damaged or defective items of your order. This does NOT include products that have been altered or damaged by the recipient and must be a manufacturer defect or damage occurred during the shipping process. Email our shipping department, and include a picture of the defect or damage to the product along with a picture of the packaging. We are not responsible for damages caused to items due to opening of our packaging by the customer. So be careful with those blades and scissors! If the item qualifies as defective or damaged and we still have the item in stock, we will send a replacement along with a return label.
****Shirts that have been washed, worn, or have non-factory defects/damages are NOT eligible for a refund and new items will not be issued, so be careful with scissors while opening packages!*****
Contact us if you have any other questions about shipping or exchanges, please email email@example.com or call 504-324-3745. We're available daily between 10am and 5pm central standard time.
- Please allow 1-3 days in processing time before your order is shipped. You will receive an email notification when your order has shipped.
- We do not offer expedited shipping. Orders are processed in the order received.
- If you would like expedited shipping, or would need your package by a certain date, please email firstname.lastname@example.org. We will do our best to accommodate reasonable requests
- If your order is marked "Return To Sender" via USPS, you will be responsible for the shipping costs to have your items sent a second time. Please check the address that you have entered and make sure it’s correct before completing the check out.
- Unfortunately, we are NOT responsible for lost or stolen packages if a uninsured shipping rate is selected for your order. If you choose Priority Shipping at checkout, we may be able to replace (if the items are still available in stock) or refund the items of your order.
- Any shipments that have been scanned as delivered cannot be replaced or resent as once the service delivers a shipment the item is no longer insured.
- Only items lost in transit are eligible for replacement or reimbursement. Items that stolen after delivery, are NOT eligible for refund or replacement.
Orders are shipped via the following options:
- USPS First Class Package (Uninsured, 3-10 business day ground shipping, Only available for orders under 5oz. Orders shipped via this method ARE NOT REPLACEABLE OR REFUNDABLE if lost or stolen in transit or after delivery.)
- Priority Shipping - We utilize a variety of shipping options in order to get shipments delivered quickly and reliably.
USPS Priority Mail (Insured, 2-3 business days shipping. USPS Priority Mail is not expedited shipping and may take 1, 2, or 3 days for your order to arrive once it has shipped from our store and received by USPS.)
- FedEx One Rate and Express Saver (FedEx Express shipping in predetermined packaging. Insured shipments. Picked up usually one day after order is processed.)
- FedEX International Priority (Insured, 2-4 business day international shipping) Duty/Import Fees and Taxes vary per country and are not included in shipping rates.
- Once a package leaves our warehouse, Dirty Coast has no control, or influence over the delivery time. Expected delivery dates are determined by the carrier once the package has been received and scanned by them. Once the package is in possession of the delivery carrier, Dirty Coast will only have access to the tracking information.
- Tracking updates are emailed automatically from our system, via the carriers updates to you.
- During peak times like holidays, carriers will experience delays of 2-3 days in addition to their max delivery times.
- Free Shipping promotions do not apply to international orders.
If you would like to ask about expedited shipping options or if you have questions about international shipping, email us at email@example.com.
- Shirts will not be printed until after the entire campaign has ended. Please allow 10-14 days for ALL PRE-SALE SHIRTS to be printed and shipped. Campaign dates will be listed on the product page as well as anticipated shipping dates for the shirts. If your order contains non pre-sale items we'll send you an email inquiry about shipping them together or separate at no additional cost. Pre-Sale shirts cannot be exchanged for a different size as they are printed to order not carried in stock. They can be exchanged for a different design, or returned for a refund.
FROM THE VAULT COLLECTION:
- These and other shirts that are printed on demand, use eco-friendly, water based inks. It will require 7-10 additional processing days before shipping. Orders with multiple items will ship together. All sales from the vault are final and cannot be returned or exchanged.
Thanks for being a New Orleanian, wherever you are. Yeah ya right!
Updated JULY 15