Shipping & Returns

 

If The Shirt Fits, Wear It.

If not, bring it to any of our locations (Uptown @ 5631 Magazine Street or 713 Royal Street) or mail it back and we’ll find what works better for you. Shirts that haven't been washed, worn, fragranced, or damaged are eligible for a full refund or exchange. All returned items must be in the original condition in which they were received. Otherwise, refunds will not be granted.

If you are mailing a shirt to be exchanged, please include a note of the size you would like in return as well as the return shipping address and your contact info. No receipt needed. You just pay for shipping back to us, and we'll take care of the rest! Details below. 

Shirts that have been washed, worn, or have non-factory defects/damages are NOT eligible for a refund and new items will not be issued, so be careful with scissors while opening packages!

Shipping Information:

Orders are shipped via USPS. If the item is in stock, we ask for 2-3 days in processing time before your order is ready to go out for delivery. You will receive an email notification when your order has shipped. Our two offered shipping methods are USPS Priority Mail and First Class Mail. USPS Priority Mail is not expedited shipping and may take 1, 2, or 3 days for your order to arrive once it has shipped from our store and received by USPS. First class mail may take between 3-10 business days to be delivered.

Unfortunately, we can NOT be responsible for lost or stolen packages if Standard Shipping rate was applied to your order. If Priority Mail is chosen at checkout and your items are still in stock, we can replace or refund the items of your order and file a claim with USPS.

Returns/Exchanges:

For returns or exchanges, you'll be responsible for the shipping costs back to us, but we'll cover the costs to get your exchange back to you. If a return/refund is requested instead of an exchange, we'll refund the cost of the products of your order but the original shipping costs will not be refunded. If you've received a damaged product we will take care of getting a new one sent your way. Please allow 1-2 weeks for your exchanges to process and get back to you. Refunds can be expected within 1-2 days of receiving your package and you will be notified by email of your refund.

Please Mail All Items To Our Shipping Headquarters:

Dirty Coast 
5631 Magazine St.
New Orleans, LA 70115

Contact us if you have any other questions about shipping or exchanges, please email shipping@dirtycoast.com or call 504-324-3745. We're available daily between 10am and 6pm central standard time. You can also reach out to us about expedited shipping options or questions about international shipping.

Pre-Sales: 

Shirts will not be printed until after the entire campaign has ended. Please anticipate extended wait times for ALL PRE-SALE SHIRTS. Campaign dates will be listed on the product page as well as anticipated shipping dates for the shirts. If your order contains non pre-sale items we'll send you an email inquiry about shipping them together or separate at no additional cost.

Defective or Damaged Products?:

A claim must be made within 14 days of purchase for us to replace or refund damaged or defective items of your order. This does NOT include products that have been altered or damaged by the recipient and must be a manufacturer defect or damage occurred during shipping process.

Thanks for being a New Orleanian, wherever you are. Yeah ya right!

Updated: March 2019