Shipping & Returns FAQ

Absolutely! To make a return or an exchange, go to dirtycoast.happyreturns.com with your name, order number, and zip code.

If you would like to return or exchange in store, you may bring it to any of our three locations within 90 days of purchase and we’ll help you find what works better for you.

Please email us at shipping@dirtycoast.com with any additional questions.

If you received an item as a gift and would like to make a return or exchange within 90 days of the original purchase, there's a few ways to do it.

1. Return for credit. Since we cannot refund to the card purchased, the only other option is to issue store credit in the form of an emailed gift card. This way you can make a new purchase for whatever you'd like at your leisure. To do this, mail your items back to us at:

Dirty Coast Returns/Exchanges
1022 Josephine St.
New Orleans, LA 70130

Please include a note with your name, email address, and that you received the items as a gift and would like to return them for credit. We will then issue the credit via email.

2. Return for exchange. If you already know what design and size you'd like in exchange, send it back to us at that same address above, and include a note with your complete contact information, shipping address and the specific items and sizes you'd like in exchange. If we have everything in stock we will ship it to you. If we don't, we will let you know and you can decide if there's something else you'd like, or would prefer credit.

3. In Store. If you would like to return or exchange in store, you may bring it to any of our locations within 90 days of the original purchase and we’ll help you find what works better for you.

If you have any questions, please email us at shipping@dirtycoast.com!

Please allow for a processing time of 1-3 business days during non peak seasons. During peak times of high volume periods like the holidays this may expand to 3-5 business days before your order is shipped. You will receive an email notification when your order has shipped. 

We do not offer expedited shipping. Orders are processed in the order received. Package travel time after orders are picked up by our shipping carriers vary from 2-10 business days to arrive depending on the destination and service that is chosen at checkout. We offer Priority Shipping (2-3 Business Days) and Standard Shipping (7-10 Business Days) options. Tracking and delivery details will be provided in your confirmation email.

If you would like expedited shipping, or would need your package by a certain date, please email shipping@dirtycoast.com. We will do our best to accommodate reasonable requests.

If your order is marked "Return To Sender" via USPS, you will be responsible for the shipping costs to have your items sent a second time. Please check the address that you have entered and make sure it’s correct before completing the check out.

Note: Orders containing made to order items may have a longer timetable prior to shipment usually listed on the product page. All items in the order will ship together.

If you have any questions about your order, please email shipping@dirtycoast.com

SHIPMENT OPTIONS:

Standard Shipping: (2 to 5+ business days) Available for orders under 1lb.

Priority Shipping: RECOMMENDED. We utilize multiple services depending on the contents of the order, it's weight, package size, and destination. All priority shipments are tracked via their respective services.


UTILIZED RATES:
USPS Ground Advantage: (2 to 5+ business days)
This shipping option is a non guaranteed ground service that includes tracking.

USPS Priority Mail: (1-3 Business Days) This is a non-guaranteed, priority delivery service.

FedEx Express: (2-3 Business Days) This is a guaranteed express delivery service.

FedEx Ground Network: (1-5 Business Days) This is a non-guaranteed ground delivery service for larger, heavy shipments.

UPS Ground Network: (1-5 Business Days)
This is a non-guaranteed ground delivery service for larger, heavy shipments.

At this time we only ship outside the US upon request ONLY. If you would like to inquire about shipping an order internationally, please email shipping@dirtycoast.com with the address, and list of items you'd like to purchase and may be able to give you a few options from which you can choose your preference.

In-store pickup is available for local orders at our UPTOWN Flagship store located at 5415 Magazine Street.

If you you would like to pickup your order in store, select "Pickup In Store" at checkout.

Pickup orders will be contacted within 1-4 business days as soon as the items arrive at the store from our warehouse. You will be notified by email, and if a phone number is provided, you will receive a call as well.

Orders will be held for 30 days, after which, customers will receive a final notice phone call and/or email. If an order is not picked up after 30 days, the order will be restocked and is not eligible for a refund.

If you would like to modify your request or inquire about your order status, email shipping@dirtycoast.com.

If you would like to return or exchange apparel or lagniappe, you may bring items to any of our three locations within 90 days of purchase and we’ll help you find what works better for you.

Shirts that haven't been washed, worn, fragranced, or damaged are eligible for a full refund or exchange. All returned items must be in the original condition in which they were received. We will be unable to grant a refund or an exchange on items that have been damaged.

Refunds cannot be issued after 90 days of purchase and store credit in the form of an online or physical gift card will be issued.

If you did not receive part of your order or received an incorrect item, please email our shipping team within 14 days of receipt at shipping@dirtycoast.com with a picture of the items and the packaging. We will re-send or re-place the items that were damaged or received in error.

A claim must be made within 14 days of purchase for us to replace or refund damaged or defective items of your order. This does NOT include products that have been altered or damaged by the recipient and must be a manufacturer defect or damage occurred during the shipping process.

Please open packages with caution and be mindful while using blades and scissors. We are not responsible for damages caused to items upon package opening.

If the item qualifies as defective or damaged and we still have the item in stock, we will send a replacement along with a return label. 

Shirts that have been washed, worn, or have non-factory defects/damages are NOT eligible for a refund and new items will not be issued.

Unfortunately, we are NOT responsible for lost or stolen packages if an uninsured shipping rate is selected for your order. If you choose Priority Shipping at checkout, we may be able to replace (if the items are still available in stock) or refund the items of your order. 

Any shipments that have been scanned as delivered cannot be replaced or resent. Once the shipping carrier marks items as "delivered", they are no longer insured.

Only items lost in transit are eligible for replacement or reimbursement. Items that are stolen after delivery are NOT eligible for a refund or replacement. 

Pre-Order shirts are not printed until after the entire campaign has ended. Please allow 10-14 days for ALL PRE-ORDER SHIRTS to be printed and shipped. Campaign dates will be listed on the product page as well as anticipated shipping dates for the shirts. If your order contains non pre-sale items, all items will ship together.

If you would like to split a shipment and receive the non Pre-Order items sooner, we can do that upon request. Email shipping@dirtycoast.com.
NOTE: This will require an additional shipping fee.

Please shoot us an email inquiry if you need them shipped separately.

Pre-Order shirts cannot be exchanged for a different size since they are made to order. However, they can be exchanged for a different design, or returned.

If your order gets returned to us by the shipping service, we will email you to let you know ASAP. The usual reason is because of an incorrect or insufficient address. We do not adjust or change the address that is entered at checkout, unless requested, or if it gets rejected by the system on our end. If it's the latter, we hold shipment and contact you to confirm the address before shipment.

99% of the time that an incorrect address is entered, it is because of an autofill error on your devices' web browser. Always check the address in your order confirmation email for any errors, and contact shipping@dirtycoast.com so we can make a change.

If your order is returned to sender due to an incorrect address, you will be contacted to confirm the new correct address, and be re-charged for shipping.